TROUBLESHOOTING CONNECTIVITY PROBLEMS |
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The following information reviews the power cycling process for
modem and or routers. |
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Step By Steps |
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Power Cycling the Modem 1. Close all applications that are active on the PC. 2. Shut down computer. 3.
Remove power cord from modem power supply or unplug power
supply from surge protector.
4. Be aware that the round 9 pin
connector on the back of the modem is not suggested to be removed for power
cycling. This connection should remain connected at all times unless moving
the modem.
5.
Next plug back in modem to power source and watch for the
top two lights on the modem stop blinking & stay solid. This may take 1
to 2 minutes. 6. At this time if you have a router you should be power cycling this unit the same way. Un-plug the router from its power source and wait 10-20 seconds and re-power the unit.
7.
Restart Computer. |
